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FitSplit Refund and Cancellation Policy

Last updated: July 5, 2026

This policy explains FitSplit's current position on refunds, cancellations, gym memberships, and platform subscriptions.

1. Gym memberships and member payments

Membership packages, prices, taxes, payment methods, receipts, access rules, freezes, pauses, cancellations, and refunds are set by the gym that sells the membership.

FitSplit records membership packages, membership periods, payment requests, approvals, rejections, and expiry status as a software tool for gyms. FitSplit does not currently process card payments or UPI payments inside the app and does not independently collect member membership fees.

Members should contact their gym directly for:

  • membership cancellation;
  • package changes;
  • payment disputes;
  • refund requests;
  • receipt questions;
  • facility access issues;
  • membership freeze or pause requests.

2. Gym responsibility

Gyms are responsible for clearly informing members of their own:

  • pricing;
  • billing cycle;
  • refund rules;
  • cancellation rules;
  • taxes and fees;
  • no-show or late-cancellation terms for personal training;
  • membership freeze/extension policy;
  • consumer-law obligations.

3. FitSplit platform fees charged to gyms

If FitSplit charges a gym for platform access, those fees are governed by the applicable order form, invoice, subscription plan, written agreement, or signed commercial terms.

Unless a separate written agreement states otherwise:

  • subscription fees are billed in advance;
  • fees are non-refundable except where required by law;
  • cancellation takes effect at the end of the current paid term;
  • unpaid fees may result in suspension or termination of gym workspace access;
  • FitSplit may correct billing errors and issue credits at its discretion.

4. Trials, pilots, and promotions

Trial, pilot, or promotional access may be limited by time, features, number of users, usage, or workspace scope. FitSplit may end or change trial access at any time unless a written agreement states otherwise.

5. Contact

Members should contact their gym first for membership/payment issues.

Gyms can contact FitSplit at fitsplit.in@gmail.com for platform-billing questions.